SenSage is seeking a talented and experienced GUI Engineer who will be responsible for prototyping, implementing and testing SenSage’s next generation of user interfaces. This individual will develop user interfaces that are groundbreaking, intuitive and effective. These user interfaces will be one of SenSage’s key competitive advantages.

This individual will report to the Director of Engineering, Applications, and will be part of a team of engineers responsible for rapid prototyping, iterative UI development, debugging, delivery, maintenance and evolution of SenSage’s core application framework.

Job Description

The GUI Engineer ’s responsibilities will include:

• Work with the Director of User Experience to iteratively develop product requirements into workable UI prototypes and production code.
• Builda user interface and modular implementation that will allowsflexibility for product evolution and smooth integration of additional engineering resources
• Developuser interfaces that allow customers to quickly use the product and provide for impressive and exciting field and trade show demonstrations.
• Develop user interfaces that allow for automated and unit testing.
• Work closely with other engineers to ensure feasibility of design implementation.

Qualifications

Required Technology Skill:

• 4 or more years experience building commercial client/server applications, with at least 2 building Java applications.
• Experience working with enterprise-level customers.
• B.S. in Computer Science, Human/Computer Interface or equivalent experience.

Required Personal Skills:

• Effective and experienced in working with a cross functional team, leading design reviewsand integrating feedback from various stakeholders
• Ability to work independently and in a dynamic and collaborative team environment
• Highly motivated and resourceful
• Excellent communication and interpersonal skills
• Flexible and open to constructive criticism
• Organized, methodical, and detail oriented
• Proficient at personal time management and prioritization
• Ability to balance complex requirements and constraints and clearly present tradeoffs
• Ability to learn and constructively synthesize information on product functionality and uses from different sources
• Ability to multi-task and manage competing priorities
• Ability to make trade-off decisions that balance product quality, time-to-market and functionality

Highly Desired Additional Skills:

• Swing, SWT and Eclipse plug-in experience.
• Experience in user experience methodology, rapid prototyping, wire frames and task flow.
• Experience internationalizing and localizing Java applications.
• Design experience for enterprise grade system management, business intelligence or data management applications
• Understanding of network security management and/or log data management

Reporting to the Director of Marketing, the primary responsibilities are to both contribute to and manage the inside sales process.

Job Description

SenSage inside sales is responsible for opportunities through lead qualification via warm and cold calling prospects. Both the inside sales team and their manager will arrange meetings between qualified prospects and field sales, or distribute the leads to the appropriate channel partner.

Duties include:

• Ensure leads generated from Marketing campaigns and trade shows are followed up
• Develop strategies for lead follow-up and criteria to qualify customers
• Prepare forecast reports and develop quarterly goals for self and team
• Track opportunities from lead stage through close of business: identify and report against metrics
• Train and coach inside sales representatives
• Develop and report on metrics pertaining to goals on a monthly/quarterly basis
• Provide sales support to field sales team

Qualifications

Required Skills:

• 4+ years' experience in relevant industry, including managing an inside sales organization
• Sales experience with proven ability to meet goals
• Excellent verbal and written communication skills
• Technical knowledge: Ability to understand complex technical solutions and translate into a compelling message for the prospect
• Organized and structured approach used to set priorities, set and meet deadlines, lead a team, and manage projects
• Use of Salesforce.com
• Bachelor of Arts or Science
• Solution Sales or other methodology training

SenSage is seeking a talented and experienced Senior Software Engineer who will be responsible for the prototyping, implementing and testing of Analytics Reports. This individual will be responsible for the next generation of our Analytics offerings, covering such areas as compliance, security and system administration.  This position requires someone skilled in translating business requirements to SQL, but also wrapping SQL up in easy-to-understand reporting packages and helping our customers to use them in the field.

Job Description

The Senior Software Engineer’s responsibilities will include:

• Understand and translate requirements documents into working SQL code and reliable, robust SenSage Reports.
• Find, generate and manage sample data for numerous enterprise event sources.
• Plan and execute automated testing of reports.
• Develop libraries and lookup tables for various sources and problem domains.
• Assist Professional Services, Support and Sales with the installation, configuration and use of the Analytics Reports.

Qualifications

Required Technology Skills:

• 5+ years practical experience supporting enterprise reporting & analysis function
• 5+ years SQL, data management, reporting, data analysis experience
• Strong ability to understand business requirements for reporting and analyzes, and translate to technical solutions.
• Superb, expert-level SQL programming skills related to reporting and data analysis (Sybase, MS SQL Server, Access, Oracle).
• Strong experience with report delivery (building, testing, scheduling, monitoring, one-off vs. recurring, etc.)
• Experience with Crystal Reports or other reporting package is necessary
• BA/BS or equivalent experience

Required Personal Skills:

• Effective and experienced in working with a cross functional team.
• Ability to work independently and in a dynamic and collaborative team environment
• Highly motivated and resourceful
• Excellent communication and interpersonal skills
• Flexible and open to constructive criticism

• Organized, methodical, and detail oriented
• Proficient at personal time management and prioritization
• Ability to multi-task and manage competing priorities

Highly Desired Additional Skills:

• Experience with Perl
• Experience with large data sets and large data problems
• Experience with Crystal Reports or another reporting package
• Understanding of network security management and/or log data management

Reporting to the Director of Services and Support, the Senior Consultant will be responsible for ensuring customers are successful in deploying SenSage products.

Job Description

Key Objectives

• Successful product implementations
• Establish good will and satisfaction with customers leading to future product and services revenue
• Effective knowledge transfer to customers
• Articulation of best practices and guidance leading to full deployment of our product line inside customer environments

Specific Responsibilities

• Assess customer requirements in regards to use of SenSage products
• Design architecture involving interoperating Linux systems, data flow and external integration
• Install, configure, integrate and troubleshoot SenSage software
• Development of source log integration and parsing mechanisms using SenSage technology
• Development of analytical reports and report schedules
• Facilitate problem resolution with SenSage technical support
• Monitor customer’s production system
• Provide customer training on SenSage technology
• Provide application knowledge transfer and facilitate customer hand-over
• Travel to customer sites 25-50% of working time
• Act as SenSage’s technical representative to customer

Qualifications

Required Personal Skills

• Exceptional customer-facing communication skills
• Team player and strong relationship-builder
• Ability to work successfully under pressure in a dynamic, multi-tasking environment
• Quick learner of new technologies
• Strong personal organizational and time management capabilities
• Ability to clearly and succinctly describe technical issues
• Technical problem solving and analytical skills
• Detail orientation

Project Management and Consultancy Skills

• Demonstrated success in delivering enterprise security solutions, from definition, design and planning to deployment and delivery.
• Proven ability to manage customer expectations and project scope
• Ability to analyze complex customer environments and business requirements and develop enterprise-class security solutions leveraging software solutions.
• Ability to facilitate regular customer meetings that acquire information, set expectations, provide project status updates and manage critical situations
• Ability to recognize project changes, identify risks and contingency plans, and work with customer resources and internal resources to effectively mitigate project risk
• Ability to implement within defined methodology and improvise as required to meet objectives and timelines.
• Effectively communicate project status information internally through clearly written status reports and communication meetings
• Accurately track project time to provide actual versus planned information
• Ability to function as technical resource and project manager in addition to working with a small team

Technology Skills

• Intermediate to advanced-level knowledge (installation and configuration through troubleshooting and third-party integration) of Linux (RedHat, SuSE), Perl, Regex expression parsing, and SQL
• Working knowledge and experience with mission-critical enterprise computing environments, including application architectures, network and application protocols and database reporting tools.
• Working knowledge and experience with network architectures, infrastructure and components, including, but not limited to, routers, switches, firewalls, IDS systems, IPS systems, vulnerability scanners, antivirus software, asset management systems, security event management systems.
• Extensive system administration experience in the use of Unix (HP/UX, Solaris, AIX, Linux) and Windows Servers (NT/2000/2003).

Required Experience

• Five or more years of technical consulting and/or technical sales experience
• B.S./M.S. in Computer Science or other information technology field or equivalent work experience
• Background and experience in a security related industry
• Experience working in a fast paced, customer driven start-up environment

Highly Desired Skills and Experience

• Previous high tech start-up experience
• Hands-on experience with security products such as firewalls, IDS and SIM products
• Mainframe (OS/390, AS/400, Unisys)
• Experience with pattern or statistical analysis and data warehousing/mining techniques

Sensage is currently looking for sharp support engineers who are focused on building and maintaining close working relationships with our customers. This position will report to the Director of Technical Support.

Job Description

Key Objectives

• Provide technical support to SenSage customers and partners through email and telephone contact
• Provide project management for customer incidents which have multiple issues and involve multiple cross functional resources
• Enhance SenSage technical support knowledge base
• Work with cross functional development teams to assure customer oriented feature development
• Be a customer advocate to the product management and product development organization

Specific Responsibilities

• Assist customers with upgrades and configuration changes
• Maintain current deep technical working knowledge of all aspects of SenSage products and the hardware and software platforms that host SenSage products
• Provide detailed, complete and standardized bug reports to product developed with reproducible test cases
• Coordinate issue resolution through delivery and installation of patch and upgrade releases to customers
• Manage long-term problem resolution with customers that involve multiple issues and require written issue and project management
• Provide on-site support where and when needed
• Developed trusted relationships with large Global 2000 enterprise customers

Qualifications

Required Technical Skills

• Capable of marrying technical abilities to business needs
• 2-5 years technical support experience required
• Strong background in UNIX/Linux/Solaris, and system administration concepts
• Familiarity with complex systems software such as operating systems and relational databases (Sybase, Oracle)
• Knowledge of current firewalls, network scanners, and intrusion detection systems
• Previous experience with Internet protocols (TCP/IP, HTTP, HTTPS) and programming languages (PERL, Java, C++) also required.
• Knowledge of support industry tools (Clarify, Siebel, Remedy) is a plus.
• BSCS or industry equivalent is required.

Highly Desired Technical Skills

• CISSP certification is a plus.
• Ability to mitigate product feature and quality gaps through creative problem solving skills and developing alternate product usage and work-arounds

Required Personal Skills

• Organized, methodical, and detail oriented
• Ability to manage own schedule and work independently
• Creative problem solving
• Team player that is able to leverage the knowledge of others and to provide assistance to others
• Ability to multi-task and manage competing priorities
• Motivated and committed to excellence
• Strong verbal and written English language skills
• Passionate about customer satisfaction and customer service oriented
• Capable of taking leadership roles within the Support department while continuing to perform as an individual contributor

Reporting to the Sr. Director of Professional Services, the Principal Consultant will be responsible for ensuring customers are successful in deploying SenSage products.

Key Objectives

• Development of project estimates and Statements of Work in conjunction with the Sales organization
• Project analysis to determine project requirements and scope
• Ensure successful and effective product implementations
• Establish good will and satisfaction with customers
• Effective training of and knowledge transfer to customers
• Project management that assures on-time full-scope project completion
• Identify follow-on revenue opportunities and bring them to closure

Specific Responsibilities

• Assess customer requirements in regards to use of SenSage products
• Provide cost estimates of work used in customer negotiation and internal resource planning
• Provide written Statements of Work to customers that constitutes agreement with customer on deliverables, dependencies and delivery milestones
• Design architecture involving interoperating Linux systems, data flow and external integration
• Install, configure and integrate SenSage software
• Development of source log integration and parsing mechanisms using SenSage technology
• Development of analytical reports and report schedules
• Manage customer critical situations
• Facilitate problem resolution with SenSage technical support
• Monitor customer’s production system
• Provide customer training on SenSage technology
• Provide application knowledge transfer and facilitate customer hand-over
• Travel to customer sites 25-50% of working time
• Act as SenSage’s technical representative to customer

Required Personal Skills

• Exceptional customer-facing communication skills
• Team-player
• Solid engagement management and project management capabilities
• Ability to work successfully under pressure in a dynamic, multi-tasking environment
• Quick learner of new technologies
• Strong personal organizational and time management capabilities
• Ability to clearly and succinctly describe technical issues
• Technical problem solving and analytical skills
• Fastidious record keeping orientation

Project Management and Consultancy Skills

• Demonstrated success in delivering enterprise security solutions, from definition, design and planning to deployment and delivery.
• Proven ability to manage customer expectations and project scope
• Ability to analyze complex customer environments and business requirements and develop enterprise-class security solutions leveraging software solutions.
• Ability to facilitate regular customer meetings that acquire information, set expectations, provide project status updates and manage critical situations
• Ability to recognize project changes, identify risks and contingency plans, and work with customer resources and internal resources to effectively mitigate project risk
• Ability to implement within defined methodology and improvise as required to meet objectives and timelines.
• Effectively communicate project status information internally through clearly written status reports and communication meetings
• Accurately track project time to provide actual versus planned information
• Ability to function as technical resource and project manager in addition to working with a small team

Technology Skills

• Working knowledge and experience with complex, enterprise software application architectures, network and application protocols and database reporting tools.
• Working knowledge and experience with network architectures, infrastructure and components, including, but not limited to, routers, switches, firewalls, IDS systems, IPS systems, vulnerability scanners, antivirus software, asset management systems, security event management systems.
• Extensive system administration experience in the use of Unix (Linux, AIX, HP/UX, Solaris, Irix) and Windows Servers (NT/2000/2003).
• Experience working with standard RDBMS SQL languages, Perl, shell scripting/regular expression parsing

Required Experience

• Five or more years of technical consulting experience at the project manager/engagement manager level
• B.S./M.S. in Computer Science or other information technology field or equivalent work experience
• Background and experience with infrastructure security technologies
• Experience working in a fast paced, customer driven start-up environment

Highly Desired Skills and Experience

• Previous high tech start-up experience
• Hands-on experience with security products such as log management, firewalls, IDS and SIM products
• Mainframe (os/390,as/400,unisys)
• Strong background in pattern or statistical analysis, trending and data mining